Frequently Asked Questions

Have a question about our services? Read on… if we have not answered it please feel free to Email of call us Toll Free 1-877-NLITES-0 (654-8370) anytime!!
Q - Why buy for Northern Lites Cuban Cigar Co.?
- We are a licensed Habanos dealer!
- We offer the internets largest inventory of authentic Cuban cigars!
- We do not charge sales tax on International orders!
- We ship world wide and GUARANTEE delivery!
- We GUARANTEE that our product is authentic!
- We accept Visa, Mastercard & American Express!
- We offer SECURE on-line ordering!
- We offer wholesale and volume discounts!
- We now offer you VINTAGE & AGED Cuban cigars!
- We are open 24/7 Email or call us Toll free anytime 1-877-NLITES-0 (654-8370)

Q – Are you Cuban cigars authentic?
A - As an “Appointed Dealer for Habanos & Havana House” we sell nothing but the finest Cuban cigars made available in the world! Cuban cigars are plentiful and legal in Canada. Why would we sell anything other than Authentic Cuban cigars?

Q – Do you deliver the US and rest of the World?
A - Yes! We provide worldwide delivery. We pack your cigars to ensure they retain their freshness and humidity and we GUARANTEE that you will receive your cigars.

Q – What shipping methods do you use?
A - Canada Post/XpressPost.

Q – I’m not that familiar with Cuban cigars. Do you have any suggestions?
A - We would be happy to give you some recommendations. We are avid smokers and know our Cuban cigars well. For valuable information on the various brands and sizes please visit our “Cigar Info” page, email or call us!

Q – Why are your(Cuban) cigars so expensive?
A - You may think this is a daring question for us to post? The truth is that Cuban cigars are the most expensive in the world. They are also considered the world’s finest. If you are buying  a cheap Cuban cigar, you are buying a FAKE!
We offer competitive pricing and provide you superior service!

Q – What is the minimum amount of cigars that I have to buy?
A - ONE—that’s it! We have no minimum requirement. Many of you may be uncertain or nervous to purchase on-line. If  that’s the case, we suggest that you start small. When you experience our service and quality of our cigars we know you will be back for more!
We also offer wholesale and volume discounts! Email or call us for more information on our availability and pricing.

Q – What will my order cost me?
A - Our shipping charges are minimal.
Our shipping charges are minimal - $35 or more depending on order size. Express Post order ( 5 to 7 business days ). This is because of our " Risk Free " guarantee to you , that you will receive your " Authentic Cuban Cigars " from Havana House "...see our “ RISK FREE “ guarantee in the “ About Us “ section of the Website.

Q  -Where are you located?
A - We are located in Vancouver, Canada, on the West coast about a 2 hour drive north of Seattle, Washington.

Q – How do I order?
A - Our secure website server is open 24 hours, 365 days a year. You can also Email or call us Toll Free anytime 1-877-654-8370. If we are not in please leave a message. We will get back to you promptly.

Q – Is it safe to use my credit card on-line?
A - Our site uses state of the art technology. Our customers use our order page repeatedly and have never occurred any problems. Look for the “gold lock” on the bottom right of the order page to confirm your transaction is secure.

Q – What forms of payment do you accept?
A - We accept Visa, Mastecard, American Express & International Money orders.

Q - Do you remove the bands before sending out my cigars?
A - No! Removing bands can cause damage to the wrappers. We send the cigars as they where meant to be, banded and in original boxes! 

If we have not answered your question please feel free to Email or call us Toll Free 1-877-NLITES-0 (654-8370) anytime!!

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